COMMON ISSUES

RELATED TO INITIAL MENU SYNC & TEST ORDER SUBMISSION

• Printing settings in POS are not configured appropriately (e.g. menu items and orders may print on multiple occasions).
• POS and menu settings are not configured appropriately (e.g. menu items not accessible, modifiers don’t appear, etc.)
• Revolution software is not authorized to submit credit card to system. Note: Payment submission test depend on client’s lab set-up. If lab is not set up for payment testing, then payment submission testing occurs with a controlled live location in production.
• Menu items broken out into several menu categories in the POS for in restaurant dining operations need to be consolidated under one category for online ordering. This is a frequent occurrence with catering items.
• Resolution: Upon request, Revolution can send an export of categories and the items that reside within each category to the client for approval post sync. Any requested changes would require a change to the POS by client.
• Modifiers may not display as desired for specific menu items. Restaurants often have the modifiers in the POS behind a customized or “extras” option but due to the modifier group settings, modifiers will display online differently.
• Resolution: Revolution will find an item example that may not display well for online ordering and bring this to the attention of the client.
• Restaurants with unconventional menu configurations and using several menus for dayparts (lunch, dinner, late night etc) creates an irregular display of the online ordering menu.
• Resolution: All menu items need to be under one menu and all the categories assigned to that one menu.
• NOTE: Any customized or programmable solution provided by Revolution to resolve POS issues will incur professional services fees.