GETTING STARTED GUIDE

In anticipation of what happens throughout the implementation of Order One, your new direct off-premise ordering platform, we’ve created a general timeline with related milestones and expectations. Your organization will have an assigned Client Services team comprising of operations, technology and training pros to comprehensively address the needs of the project.

TIMELINE OVERVIEW

PREP

Requirements & Research

PHASE I | DAYS 1-10

Review & Update Implementation Progress

PHASE II | DAYS 11-20

Integration and Training

PHASE III | DAYS 21-34

Completion of Ordering System & Site Wide Test

FINAL PHASE | DAY 35+

Locations Live!

PREPARATION

REQUIREMENTS & RESEARCH

 

There are several activities to have completed prior to the Kick-Off call with your Revolution Client Services team. Items NOT met prior to the Kick-Off call may significantly delay implementation and alter the overall timeline. The following requirements will be sent for review, completion and approval during initial contract review.

1. POS Requirements & Configurations (Complete)

* POS Requirements document sent separately

2. POS Integration Fee (if applicable)

Some POS providers and resellers charge an integration fee allowing a third party partner like Revolution to integrate. Any fees required by your POS provider or reseller need to be settled before the initial Kick-Off meeting with your Client Services team. Please check with your POS for fee assessments and details (if applicable).

3. Exploratory Questionnaires & Call (Complete and Return)

  1. Exploratory Operational Questionnaire
  2. Telephony Process and IVR Approval
  3. Training & Culture Questionnaire

* Exploratory Operational Questionnaire on next page

Prior to contract signing, Revolution will arrange an exploratory call to discuss the preparations your organization needs to complete as well as pre-identify any potential issues to proactively resolve before implementation.

4. Pre-identify your Internal Project Team (all stakeholders)

Exploratory Questionnaires & Call

 

Before the Project Clock Begins: The following is a set of required concept exploration questions to support a smooth implementation of your new Order One ordering platform with POS and other system integrations. Please review the following and provide feedback to each question to your Sales representative:

 


PHASE I | DAYS 1-10

REVIEW & UPDATE IMPLEMENTATION PROGRESS

1. Kick-Off Meeting & Review

Kick-Off meeting with Revolution Client Services and your Internal Project team stakeholders to review all questionnaires, outstanding issues, and exceptions establishing initial expectations.

2. Weekly Update

  1. Our tech representative and your IT team may schedule additional time to cover POS requirements, configurations and the scheduling of Revolution’s Back-of-House (BOH) integration software.
  2. Identify updates, licensing and configuration issues that may impact timeline.

3. POS Integration

With POS integration fees settled in advance, all POS key codes for POS integration need to be provided to your Client Services team for loading of Revolution’s BOH integration menu-sync software.

  1. Tech begins implementation of BOH integration menu-sync software and conducts initial data retrieval.
  2. Create plans to address unique exceptions for client.

4. Telephony Process

Telephony process begins including phone menu configuration and pre-recorded IVR approval.

5. Online Order Sites

Creation of online and mobile ordering site begins, leveraging your creative assets.

6. Delivery Enablement

Implementation of Ground Control delivery enablement configuration begins.

PHASE II | DAYS 11-20

INTEGRATION & TRAINING

1. POS Integration

Completion of BOH integration POS menu-sync. Ordering menu configuration process begins.

2. Menu Configuration

Voice ordering menu configuration initiated.

3. Online Ordering Configuration

Online and mobile ordering menu configuration for sites.

4. Telephony Completed

Telephony process completed. Client initiates telephone system review and test.

5. Training Certification

Training and certification programs for virtual servers and order managers in development.

Phase III | Days 21-34

COMPLETION OF ORDERING SYSTEM & SITE WIDE TEST

1. Menu Configuration

Voice ordering menu configuration completed.

2. Online Ordering Completion

Completion of online and mobile ordering sites. Client final review.

3. Delivery Enablement Completion

Completion of Ground Control delivery enablement configuration.

4. Training Completion

Completion of virtual server and manager training and certification.

5. Test Completion

System wide test initiated and completed.

FINAL PHASE

LOCATIONS LIVE!

1. Questionnaires Completed

All Revolution integration Discovery Questionnaires are completed and returned prior to the Kick-Off call with your Revolution Client Services team.

2. POS Requirements Met

All POS software and hardware requirements and configurations are met for the specific POS employed within your brand (refer to POS Requirements document for details).

3. POS Fees Settled (if applicable)

Any applicable POS provider or reseller fees are settled as well as key codes for implementation are provided to your Revolution Client Services team prior to project Kick-Off.

4. Databases Linked

All databases for the chain are identical across all locations of the restaurant operation.

5. Delivery Enablement Requirements Met

All Ground Control delivery enablement configurations, requirements and specifications are met and are provided to your Revolution Client Services team.

6. Multi-Phone Lines

The restaurant employs multiple phone lines (minimum of 2) for voice ordering, customer service and virtual call center implementation.

NOTE: When voice ordering is live, the primary phone number provided for each location is routed to Revolution’s virtual call center. Additional phone lines are required for inbound calls expecting to directly reach the locations.