Order One, Revolution’s unified omni-channel ordering platform. Whether your customer is ordering by phone, web, mobile or chat, our comprehensive platform submits all orders directly to your POS system, removing all phone calls and delivery tablets from your locations.
Live Order Monitoring & Issue Resolution
Ensure complete fulfillment and customer satisfaction.
Beyond voice ordering, our platform, leveraging our combined power of technology as well as our live virtual server and manager talent, monitors submitted orders from start to finish – regardless of the ordering origination (web, mobile, voice or chat).
Management software, dashboards and a system of warning flags are all monitored by our virtual team to proactively communicate and resolve issues; both with the restaurant and the customer for complete resolution and customer satisfaction.
Integrated delivery to your customers.
The most active segment within off-premise is delivery. Order One offers direct delivery enablement and marketplace options based on your delivery needs.
360° CUSTOMER PROFILE VIEW & ORDER HISTORY
Making the most of your customer data.
Order One captures all customer data providing powerful insights related to order history, ordering activity, favorites and a 360 degree customer profile view across all channels leading to better business decisions.
Analytics, Demand Creation & Marketing Services
Powerful marketing to drive sales.
By capturing and owning the data of your off-premise customers, Order One provides powerful reporting and easily syncs it to analytics and marketing programs you already employ, or leverages it with our own marketing services including loyalty, SMS, email and outbound calling programs creating additional demand for your restaurant.
Virtual Call Center
We’re proud to introduce an entirely new call center model.
We remove all incoming phone calls from your location. Our agents have flexible hours and work remotely, making it easy to provide a positive experience for your customers.
Delivery Marketplace Connect
Supporting a better marketplace operation and customer experience.
Connect transmits digital orders from third-party delivery marketplaces directly into the restaurant POS – eliminating tablets for greater operational efficiency.