AND IT’S HAPPENING

OFF-PREMISE

Off-premise is business outside the four restaurant walls:

OFF-PREMISE OPPORTUNITY

Off-premise comprises $210 billion, 40%, of the annual $500 billion in U.S. revenues.

– Pizza Paradigm for Online Food Deliver Report by Morgan Stanley

DELIVERY

IS BIG

“No single trend in the restaurant industry is as big as delivery. The wave of third-party services and clear demand from consumers has just about every major restaurant chain headed in that direction.”

– Nation’s Restaurant News, May 2017

9 of 10

CUSTOMERS

9 of 10 Americans order takeout at least once a month.

– The Why? Behind the Dine Report by Technomic, June 2017

56%

MILLENNIAL

56% of total restaurant dollars spent by Millennials and Gen Xer’s went toward takeout and delivery.

– The Why? Behind the Dine Report by Technomic, June 2017

Options for Addressing Off-Premise

Doing Nothing is No Longer a Viable Option.

LARGE INVESTMENT

Some of the biggest chains will do it all themselves –  with deep investment  of time and money (ie. Panera)

PARTIAL SOLUTION

The rest  are attempting to solve it through the delivery marketplaces (i.e. GrubHub)  – an incomplete solution that creates pain points for the stakeholders.

OFF-PREMISE PARTNER

Operators need to build a  direct  off-premise business with the right partner.

“#1 Reason for Choosing Delivery: Convenience

– GrubHub 2017

PAIN POINTS

The ordering and management of off-premise calls and digital orders have created pain points for:

POOR MARGINS WITH OFF-PREMISE ORDERS

HANDLING DELIVERY TABLETS

NO CUSTOMER DATA CAPTURED

INDEPENDENT SYSTEMS

(often not integrated, producing errors & refunds)

LITTLE / NO ORDER MANAGEMENT FUNCTIONALITY

Constantly ringing phones

Long on-hold times

Noisy background during ordering

Ignored by busy staff

Pain Relief

The Revolutionary Approach

  • Orders taken from any channel (online, mobile, social, chat and voice)
  • Calls answered with restaurant’s brand
  • Orders integrated directly to POS
  • No delivery tablets to manage
  • Delivery fulfilled with top national partners with better economics
  • Orders monitored real-time assuring customer satisfaction
  • Customer and order data captured and owned by restaurant
  • Focus is delivering the best overall customer experience
  • Ability to remarket to loyal customers
  • Restaurant’s brand and business are growing