Select the location and click the subtab titled “Quick Edit”. Once the menu loads, expand the submenu that holds the item, and toggle the active switch off. This item will auto deactivate. Go to the restaurant online ordering website and verify that the item is no longer available. You may need to clear your cache to see the changes.
Login to https://portal.rrtusa.net. Click the “Menu” tab from the left hand navigation panel. Search for the menu by brand name. *Note if you can not find the menu, or do not know which menu is correct, see *NOTE below.
Once you have opened the menu, expand the submenu that holds the item and click the “edit” icon next to the item.
Upon hitting the “Update Item” button, you will be presented with a window that allows you to target the deactivation to some, or all locations. If you select “Some Merchants” from the drop down menu at the top of the window, you will then need to add Merchants from the Merchant Results” list to the “Selected Merchants” list. You do this by clicking the + (plus) icon next to the Merchant. If you accidentally add a merchant, you can remove the selection by clicking the – (minus) icon next to the merchant.
If you are globally deactivating an item, select the “All Merchants” option from the drop down menu at the top of the window.
*NOTE: If you are unsure of what menu to select when 86-ing an item by brand, first go to the Accounts page. Search by location name or brand name and select the location that the inquiry originated from. Once the location is open, click the “Ordering” subtab. The first section of this page is titled “Menu Configuration”. There will be a menu selected in this section. Locate the menu ID and copy it.
To reactivate any item, please take these same instructions in reverse. Toggle tabs back to Active & save to the appropriate locations.