Stacey Raus Joins Restaurant Revolution Technologies as Vice President of Operations
Restaurant Revolution Technologies, Inc. (RRT), the leader in providing the most advanced and effective Order Management solutions addressing “off-premise” opportunities within the restaurant industry, powered by its patented software and supported through its call center, online and mobile ordering platforms, and customer loyalty and catering services, announces the addition of Stacey Raus as its Vice President of Operations. Stacey will be responsible for the company’s virtual call center and will report directly to RRT’s COO, Jack Fitzpatrick.
Stacey has an impressive and extensive background in the call center and client operations industry. Prior to joining RRT, he served within Vendor Management for Transamerica for two years where he oversaw client relationships in annuity operations for two key vendors performing back office financial processing that resulted in $3M in annual savings. In addition, he had onshore responsibility for two call centers focused on inbound customer support where costs were reduced 50% with performance improvements and renegotiated terms. Prior to joining Transamerica, Stacey served as the Vice President of Client Operations for Infinity Contact where he guided Sales BPO Operations from $9M in revenue to $22M in revenue within two years and increased billable FTE from 150 to 450 during that same period while lowering attrition and increasing employee satisfaction.
Stacey also served in a variety of customer service management positions with APAC Customer Services where he was initially hired to start-up the work from home call center division. After developing the processes and procedures and leading that successful initiative from 10 to 100 agents within nine months, he was asked to assist operations in the Philippines for three months to turnaround a struggling healthcare account. Once he returned onshore, he was promoted to Site Director (and ultimately General Manager of the Cedar Rapids, Iowa call center where revenues increased from $8M to $20M while the call center expanded from 200 to 500 agents.
“I am excited and pleased to be joining the RRT team and I am very impressed with their commitment to consistently strive for the highest level of client satisfaction as well as the sophisticated operations, solutions and platforms RRT has developed and implemented to date. RRT’s vision to make takeout ordering a more robust, efficient and profitable solution for restaurants addresses a major pain point and huge need within the industry,” Raus said. “The RRT order management solution supported by its call center, online and mobile order processing platforms is absolutely best in class; they have a deep understanding of restaurant operations and a strong focus on improving customer service. They are simply the best in the industry with one solid integrated solution. How we continue to serve our clients by continually to exceed customer satisfaction service standards will continue to have a significant impact on our reputation and on the industry in general. I am very excited to be part of this dynamic team”
Stacey will work closely with RRT’s virtual call center, Executive Management team and company clients to maintain an already established high level of client satisfaction. He will focus his attention and expertise on RRT’s virtual call center operations, client service, technical support, and training and quality assurance programs.
“We are pleased to have Stacey with us as a part of the RRT team. His unique client service, operations and customer support background is well-suited for our organization,” said David Schofield, CEO of RRT. “RRT has realized tremendous growth within the restaurant industry and in order to maintain our operational plan and to provide the enterprise level of service our client’s demand, we need the extensive and broad experience that Stacey provides. He has a very interesting background for what we need at RRT – operations, client services and virtual call center operations. With our continued growth, it is essential we have the right resources and expertise that are required to deliver a world class solution and outstanding service to our clients. With Stacey aboard, RRT’s high service standard and reputation will continue to hedge forward and positively evolve as he supports our operational plan.”
About Restaurant Revolution Technologies
Restaurant Revolution Technologies, Inc. (RRT) provides the most advanced order management solutions within the restaurant industry, supported by its call center, online and mobile ordering platforms, along with its customer loyalty and catering solutions, for popular restaurant chains nationwide. RRT integrates directly into restaurant’s POS and other systems and operates as a “virtual waiter” for its clients, resulting in a seamless series of solutions enabling restaurant operators to offer takeout customers a consistent, positive experience and providing a very positive ROI. The patented suite of solutions reduces operational costs, increases off-premise business and provides a greatly improved customer experience. For more information, please visit http://www.rrtusa.com.