ESSENTIALS

CARE

PACKAGE

PREMIUM

SUBSCRIPTION

ELITE

SUBSCRIPTION
Included with
Order One Maverick
Included with
Order One Enterprise
10 hours per package 40 hours a month, includes 25% discount off our hourly rate 160 hours a month, includes a 50% discount off our hourly rate
Set-up / launch of Order One and/or Connect
Full access & training of Command Center One client portal and tools
Full access & training of Order Dashboard and Order Manager
Full access to release memos and live webinars on new features within Command Center One
Client orchestrated Live Order Monitoring and Issue Resolution – unlimited
Client orchestrated troubleshooting via. Knowledge Base – unlimited
Revolution bug fixes and orchestrated troubleshooting of Revolution caused issue – unlimited
Client orchestrated loyalty and promotion programs – unlimited Coming 2022
Report building and automated reporting – unlimited Coming 2022
Client orchestrated changes (86 menu items, menu updates & pricing) etc – unlimited Coming 2022
Revolution orchestrated menu updates: 3 per year
Revolution orchestrated pricing changes and promotions: 6 per year
Additional Revolution orchestrated menu, promotions and pricing updates, 86 menu item updates and other changes
Technology issue investigation and resolution caused by 3rd parties (POS, delivery, etc)
Revolution Live Order Monitoring and Issue Resolution Text/Email/Phone* (Support hours from 7am – 12am PST, 7 Days a Week)
Input of new software feature or functionality request Accepted** Accepted+
Hours n/a 10 Hour Block 40 Hours a Month 160 Hours a Month
Commitment n/a Purchased Individually
A one time 25% discount at MSA signing
Minimum 1 Year Minimum 1 Year