CONTACT

SUPPORT INFORMATION

Urgent Requests

Implementation
If in the implementation process and need immediate assistance please
reach out to your program manager.

Post Implementation
If post implementation and need immediate assistance, please reach out to
your account manager.

Helpline (855) 657-3603

Issues considered urgent and you can not reach your program or account manager and you need to speak to someone about right away.

  • Questions about an individual order
  • Alerting us something has been 86’ed for the day
  • Alerting us of menu changes
  • Alerting us of price changes
  • Extending pickup or delivery times (if applicable)

Non-Urgent Requests

Any issues that are NOT URGENT but need resolution ASAP, please send an email instead of calling.

Support Email opsupport@rrtusa.com
  • An order submitted incorrectly
    • Please include guest name
    • Date of transaction
    • Phone number
    • Brief description
  • Any long term menu changes our team needs to be made aware of
  • Any general questions