Vice President of Operations
Stacey Raus joined RRT in May of 2016. As Vice President of Operations, he is responsible for the company’s virtual call center operations.
Stacey has an impressive and extensive background in the call center and client operations industry. Prior to joining RRT, he served within Vendor Management for Transamerica for two years where he oversaw client relationships in annuity operations for two key vendors performing back office financial processing that resulted in $3M in annual savings. In addition, he had onshore responsibility for two call centers focused on inbound customer support where costs were reduced 50% with performance improvements and renegotiated terms. Prior to joining Transamerica, Stacey served as the Vice President of Client Operations for Infinity Contact where he guided Sales BPO Operations from $9M in revenue to $22M in revenue within two years and increased billable FTE from 150 to 450 during that same period while lowering attrition and increasing employee satisfaction. Stacey also served in a variety of customer service management positions with APAC Customer Services where he was initially hired to start-up the work from home call center division. After developing the processes and procedures and leading that successful initiative from 10 to 100 agents within nine months, he was asked to assist operations in the Philippines for three months to turnaround a struggling healthcare account. Once he returned onshore, he was promoted to Site Director (and ultimately General Manager of the Cedar Rapids, Iowa call center where revenues increased from $8M to $20M while the call center expanded from 200 to 500 agents.